Returns Policy exchanged goods
If you wish to exchange the goods you have bought for an alternative item (after the 14 day cooling off period has expired), we will endeavour to provide you with a suitable alternative, when ever possible. Please contact us in the first instance, to advise us that you wish to return the item to us and arrange for a suitable replacement/exch an ge. Please be aware that you are liable to pay both packaging and delivery costs if you choose to exchange your item for a suitable alternative. You will also be liable to pay a delivery cost if we are able to send you a suitable alternative item.
You must use a trackable delivery service when returning items to our premises. Please refer to Delivery Locations & Costs map above. This does not affect your statutory rights as explained above. Non Returnable Product We do not accept returns on made to order products, nor issue refunds for made to order products that we supply to you upon your request. Faulty or incorrect items Items we supply are required to comply with the contract. You should check all products that you have received against your order. If any goods that you have received are faulty or damaged or not as stated on your order, then we request that you contact us as soon as possible with an outline of your complaint (Either by phone or email only). You must then return the item (s) to our premises, as soon as possible, ( and where possible, in their original packaging)
Once an inspection/examination and investigation of your returned goods has been carried out by us, we will contact you again regarding our decision.
If returned goods (on inspection/examination and investigation by us) bear no obvious signs of misuse and do not comply with the con tract ( or are faulty, mis-described or not fit for the particular purpose for which they were bought) then we will endeavour to resolve your complaint in line with your consumer rights, as follows:.
Within 30 days of receipt of the goods, you will be offered the choice of a replacement or full refund.
From 30 days after receipt of the goods and up to the first 6 months, we will arrange for a replacement of the goods and, if this does not work, a refund.
Once you agree to return the goods to us we will bear the return postage costs of the faulty or damaged goods, providing there is no obvious signs of damage by you, the consumer.
If after the first six months from the date at which the goods came in to your possession, a fault with your goods that you have purchased has come to light, you may (on our inspection, examination and investigation of this fault) be offered a partial refund, or replacement. Full information and advice regarding your consumer rights are available in the UK from your local Citizens Advice Bureau or your Local Authority Trade Standards Office.
You can also contact Citizens Advice Consumer Service on 03454 040506 or go online at: https://www.Citizensadvice.org.uk/scotland/